Where is ticket information stored
As of September 2026, the main part of support tickets is viewable for up to 90 days
A ticket typically contains the user's name, contact type, and a gist of the problem, if you Help Page See how to send the same information in a shorter form there
Which information is needed, and which is
Only as much as needed for work is kept; unnecessary requests for national ID, card numbers, or long personal notes are not made
Many Dhaka users get quick replies if they write short tickets, so screenshots, time, and device model help move things along
What do agents see
Only the necessary team views the ticket and opens each request with separate permissions, so it does not spread unnecessarily
If there is a 786jl login-related issue, agents see the last login time, device type, and language preference; if inside the 786jl App chat, it's read under the same rule
Role-based access
One agent does not see everything; the payments team sees parts related to bKash, Nagad, Rocket; the tech team sees the app log
Keeping this division speeds up work and prevents unnecessary information from reaching the wrong hands
Quality Control and 786jl App
To maintain quality, some sample conversations are used; the goal is to avoid exaggeration
Here, a 4.6/5 average rating, 58,048 reviews, and 469K+ active users have been observed; post-Download questions also follow this trend, so answers can be shorter and clearer
Why some tickets are reviewed
Reviews are not about increasing scrutiny; they just check whether the response was correct
If any answer is repeated on the same day, the template is changed so users in Dhaka, Chittagong, and Sylhet do not loop as much
How long data is kept
Support notes kept 90 days, and error logs kept 30 days
If legally required, some records may stay longer, but that's only the essential parts, not the full conversation Terms The legal aspects of this limit are also clear on the
Delete request
If any information is no longer needed, after review the request is deleted; sending it with the ticket number speeds up the process
This is not a very complex thing; straightforward: unnecessary information is not stored
Privacy FAQs
The five questions below are the most
What kind of information is kept in the 786jl App?
Only information needed for support is kept, including ticket number, contact type, and a summary of the issue
Are there separate rules for using the 786jl APK?
No, the same policy applies to APK, app, or the web; data-protection rules are the same
How is information used after registering with 786jl?
Registration information is used only for account verification, support, and security; it is not sold, nor is it unnecessarily spread
Are bKash, Nagad, Rocket visible on tickets?
Only needed for payment verification; many Dhaka users use these three names, so they are used in support
How do I request data deletion?
Open a ticket with support and submit the request; if a ticket number is included, the process is faster and a prompt reply is easier